Services Warranty

ArtSmiles has developed a formal system of warranty, made to assure you will have the best treatment today, with longlasting results.

We Stand behind your smile!

Dentistry is an investment, a long term investment in your health. We would like to celebrate and respect your decision by protecting your investment with a high level warranty program. The ArtSmiles Warranty is part of the Quality Assurance Program and it is based on the quality of the treatment our dental practitioners provide, the quality of the products they use, and the level of experience and expertise of our staff.

If we managed to spark your interest in our services and the concept of High Quality Dentistry, go ahead and schedule your complimentary consultation today and start your journey to a healthier teeth. It will make a huge difference in your life. 

Our Warranties

Composite resin Fillings*

Standard Warranty

Extended Warranty ArtSmiles Club

1 Year

2 Years

Warranty

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Breaking, chipping, stain or wear - repair or replace at no extra charge

Mild sensitivity after filling - 1 session of lasertherapy

Mild sensitivity after filling - up to 3 sessions of lasertherapy

Repair of higher filling - 1 session occlusal adjustment

Repair of higher filling - 2 session occlusal adjustment

*Not all types of restoration procedures are covered by this warranty. Please review our Terms and Conditions Bellow. 

Composite Veneers

Standard Warranty

Extended Warranty ArtSmiles Club

1 Year

2 Years

Warranty

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of veneer - recement or replace at no extra charge

Debonding of veneer - recement or replace at no extra charge

Mild sensitivity - 1 session of lasertherapy

Mild sensitivity - up to 3 sessions of lasertherapy

Repair of higher veneer - 1 session occlusal adjustment

Repair of higher veneer - 2 session occlusal adjustment

Porcelain Veneers

Standard Warranty

Extended Warranty ArtSmiles Club

2 Years

5 Years

Warranty

Warranty

Breaking, chipping or wear - repair or replace at no extra charge

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of veneer - recement or replace at no extra charge

Debonding of veneer - recement or replace at no extra charge

Mild sensitivity - 1 session of lasertherapy

Mild sensitivity - up to 3 sessions of lasertherapy

Repair of higher veneer - 1 session occlusal adjustment

Repair of higher veneer - 2 session occlusal adjustment

Dental Crowns/Dental Bridges

Standard Warranty

Extended Warranty ArtSmiles Club

2 Years

5 Years

Warranty

Warranty

Breaking, chipping or wear - repair or replace at no extra charge

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of crown/bridge - recement or replace at no extra charge

Debonding of crown/bridge - recement or replace at no extra charge

Mild sensitivity - 1 session of lasertherapy

Mild sensitivity - up to 3 sessions of lasertherapy

Repair of higher crown/bridge - 1 session occlusal adjustment

Repair of higher crown/bridge - 2 session occlusal adjustment

Inlays/Onlays

Standard Warranty

Extended Warranty ArtSmiles Club

2 Years

5 Years

Warranty

Warranty

Breaking, chipping or wear - repair or replace at no extra charge

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of inlay/onlay - recement or replace at no extra charge

Debonding of inlay/onlay - recement or replace at no extra charge

Mild sensitivity - 1 session of lasertherapy

Mild sensitivity - up to 3 sessions of lasertherapy

Repair of higher inlay/onlay - 1 session occlusal adjustment

Repair of higher inlay/onlay - 2 session occlusal adjustment

Dental Implants

Standard Warranty

Extended Warranty ArtSmiles Club

1 Year

3 Years

Warranty

Warranty

Fail of osseointegration - New surgery is done at a cost of $300.00

Fail of osseointegration - New surgery is done at no cost to the patient

Loose crown on implant - reattachment at no extra charge

Loose crown on implant - reattachment at no extra charge

Food trap between implant and normal teeth - Repair of the crown if clinically feasible

Food trap between implant and normal teeth - Repair of the crown if clinically feasible

Mild sensitivity - 1 session of lasertherapy

Mild sensitivity - up to 3 sessions of lasertherapy

Periimplantitis and bone loss - 50% Discount on costs for bone regeneration procedure

Composite resin Fillings*

Composite Veneers

Porcelain Veneers

Standard Warranty

1 Year

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Mild sensitivity after filling - 1 session of lasertherapy

Repair of higher filling - 1 session occlusal adjustment

Extended Warranty - ArtSmiles Club

2 Years

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Mild sensitivity after filling - up to 3 sessions of lasertherapy

Repair of higher filling - 2 session occlusal adjustment

Standard Warranty

1 Year

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of veneer - recement or replace at no extra charge

Mild sensitivity - 1 session of lasertherapy

Repair of higher veneer - 1 session occlusal adjustment

Extended Warranty - ArtSmiles Club

2 Years

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of veneer - recement or replace at no extra charge

Mild sensitivity - up to 3 sessions of lasertherapy

Repair of higher veneer - 2 session occlusal adjustment

Standard Warranty

2 Years

Warranty

Breaking, chipping or wear - repair or replace at no extra charge

Debonding of veneer - recement or replace at no extra charge

Mild sensitivity - 1 session of lasertherapy

Repair of higher veneer - 1 session occlusal adjustment

Extended Warranty - ArtSmiles Club

5 Years

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of veneer - recement or replace at no extra charge

Mild sensitivity - up to 3 sessions of lasertherapy

Repair of higher veneer - 2 session occlusal adjustment

*Not all types of composite fillings are covered by this warranty.

Please review our Terms and Conditions Bellow. 

Dental Crowns/Dental Bridges

Inlays/Onlays

Dental Implants

Standard Warranty

2 Years

Warranty

Breaking, chipping or wear - repair or replace at no extra charge

Debonding of crown/bridge - recement or replace at no extra charge

Mild sensitivity - 1 session of lasertherapy

Repair of higher crown/bridge - 1 session occlusal adjustment

Extended Warranty - ArtSmiles Club

5 Years

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of crown/bridge - recement or replace at no extra charge

Mild sensitivity - up to 3 sessions of lasertherapy

Repair of higher crown/bridge - 2 session occlusal adjustment

Standard Warranty

2 Years

Warranty

Breaking, chipping or wear - repair or replace at no extra charge

Debonding of inlay/onlay - recement or replace at no extra charge

Mild sensitivity - 1 session of lasertherapy

Repair of higher inlay/onlay - 1 session occlusal adjustment

Extended Warranty - ArtSmiles Club

5 Years

Warranty

Breaking, chipping, stain or wear - repair or replace at no extra charge

Debonding of inlay/onlay - recement or replace at no extra charge

Mild sensitivity - up to 3 sessions of lasertherapy

Repair of higher inlay/onlay - 2 session occlusal adjustment

Standard Warranty

1 Year

Warranty

Fail of osseointegration - New surgery is done at a cost of $300.00

Loose crown on implant - reattachment at no extra charge

Food trap between implant and normal teeth - Repair of the crown if clinically feasible

Mild sensitivity - 1 session of lasertherapy

Extended Warranty - ArtSmiles Club

3 Years

Warranty

Fail of osseointegration - New surgery is done at no cost to the patient

Loose crown on implant - reattachment at no extra charge

Food trap between implant and normal teeth - Repair of the crown if clinically feasible

Mild sensitivity - up to 3 sessions of lasertherapy

Periimplantitis and bone loss - 50% Discount on costs for bone regeneration procedure

Want extended warranty, discounts on services and easy access to high-quality dental care?

Warranty Policy

We believe that delivering consistently high-quality dentistry must be a routine for services provided. That is why we created the ArtSmiles Warranty Policy, which is part of the Quality Assurance Program. The Warranty Policy is relevant to reassure patients about the highest standard of dentistry delivered by ArtSmiles clinical team, as well as to identify what is and is not covered by the warranty policy.

We recognise that patients are not experts in dentistry and, considering the high cost of dental treatments, there is certain expectation of longevity of dental treatments. However, the longevity of dental service is not related only to the service provided by the clinician, but patient’s adherence to prevention is fundamental for long-term results.

The purpose of this Policy is to provide clear guidelines to all staff and patients, with respect to our:

  • Warranty policies, procedures included, and protocols
  • Expectations of service delivery
  • Exclusions of warranty

Coverage:

Subject to the terms and conditions stated below, ArtSmiles will repair or replace without any charge to the Patient any covered treatment that fails due to faulty materials or workmanship, provided that the patient has fulfilled his or her Patient Responsibility as described herein.

Coverage limit:

This Limited Warranty does not cover:

  • Procedures not listed in the Treatment eligible for coverage;
  • Preexisting conditions;
  • Cosmetic discoloration;
  • Patient’s non compliance with good oral health;
  • Failure of a Covered Treatment due to:
    • failure of Patient to comply with Patient Responsibilities,
    • other treatments,
    • medical conditions resulting from substance abuse,
    • medical conditions that cause damage to oral structures;
 

Patient Responsibility:

The Standard Warranty covers repairs or the replacement of treatments due to normal use, considering that:

  • The treatment consented and executed corresponds to the procedure technically recommended by the ArtSmiles dental practitioner, and there is no “Notice of Non-ideal Treatment” signed
  • The maintenance and oral hygiene instructions given by the ArtSmiles practitioner are followed properly
  • Patient continues under ArtSmiles care, attending recommended maintenance appointments (minimum every 6 months unless otherwise stated)
  • Patient does not grind or clench their teeth, or wears a mouthguard to prevent grinding, as specified by the practitioner
  • Patient’s gum tissue or bone level are not naturally receding
  • No general illness occurs which leads to negative effects on the patient’s dental health and restorations (e.g. diabetes, epilepsy, osteoporosis, cancer, chemotherapy)
  • The patient does not smoke (Clinical studies show that smoking is associated with a variety of oral conditions including: periodontal disease, bone loss, tissue loss, tooth loss, edentulism, peri-implantitis and dental implant failure. Smoking is most detrimental to dental implants restorations but it is also bad for conventional crowns/bridgeworks)
  • No other dental practice carries out any corrective procedure on the treatment received from ArtSmiles without prior consent
  • The patient informs ArtSmiles as soon as problems occur. In the event of defective work found in a covered treatment,  patient must notify ArtSmiles within a reasonable time after discovery (not to exceed 7 days) and schedule and attend an appointment at ArtSmiles for corrective actions. Patient’s failure to timely notify ArtSmiles or to attend a scheduled appointment may result in reduction or invalidation of the warranty coverage
 

Term:

The Coverage has its effect at the time that the Covered Procedure is executed and is valid until the end of the specified time of warranty for that procedure. For example, if a procedure with 5 years warranty is completed on 01/01/2020, then this procedure is covered until 01/01/2025, considering the patient is committed to ArtSmiles Dental Preventive Program, as specified below.

Dental Treatment Maintenance Agreement:

Subject to the terms and conditions stated below, ArtSmiles agrees to provide care and services to Patient reasonably necessary to maintain Patient’s Covered Treatment(s) in good condition and working order.

ArtSmiles Dental Preventive Program:

There is no long-lived treatment without patient’s adherence to preventive measures, such as routine professional clean and changes in patient’s behaviour, and every patient who is entitled for warranty must, therefore, adhere to ArtSmiles Dental Preventive Program.

Beginning after the Treatment Date, Patient is entitled to ArtSmiles Dental Preventative Program as prescribed by the dental practitioner for the duration of this agreement. This preventive program can be composed by consultations every 3, 4 or 6 months, but not more than 6 monthly. These visits are composed by oral examination (yearly) and cleaning (3, 4 or 6 months), remineralisation with fluoride (6 monthly) and x-rays (every 2 years or earlier, as needed). Additional preventive services may be necessary to inhibit evolution of oral diseases.

ArtSmiles Club:

This is a membership created by ArtSmiles which comprehends the most important preventative procedures. The members also enjoy discounts on all treatment offered by ArtSmiles. Moreover, the warranty policy is expanded for these members. For more information, click here. 

Maximum coverage amount:

ArtSmiles shall provide the care and services necessary to maintain Patient’s Covered Treatment(s) in good condition and working order at no charge to Patient up to a value equal to the Treatment Cost.

Treatment Cost is the total amount paid to ArtSmiles by or on behalf of Patient for the Dental Treatment subject to maintenance under this agreement. If the cost of maintenance exceeds Treatment Cost, ArtSmiles will deduct the Treatment Cost paid from the charges associated with necessary additional or alternative treatment(s).

Warranty Disclaimer / Remedy Limitation / Damages Exclusion:

This Limited Warranty and/or Maintenance Agreement is a complete statement of ArtSmiles warranty obligations. ArtSmiles makes no other warranties, written or express. Unless prohibited by the governing law, all implied warranties, including any implied warranties of merchantability and fitness are excluded. The warranty is ineffective if our instructions are not followed properly. The warranty is ineffective if oral hygiene is neglected. The warranty cannot be applied to temporary restorations. The warranty is ineffective if a patient has gum or periodontal disease for which we have not provided the gum treatment. The warranty cannot be applied to unforeseen root canal treatment. The warranty cannot be applied to any existing root canal treated tooth done before if the tooth is broken. Only the prosthetic work part is warranted. Refund is not part of the warranty. To invoke the warranty you must contact our clinic immediately and before taking any other action. We do not reimburse dental expenses made by other dentists post treatment nor do we reimburse travel and accommodation expenses traveling back for our warranty claims. We do not take responsibility for prior or continual dental works done by other dentists. The warranty also does not cover damage of dental work caused by or related to other dentists work done post treatment. Patient’s sole recovery for breach of this Limited Warranty or any implied warranty shall be damages in an amount not to exceed Treatment Cost, that is, the amount paid to ArtSmiles for a failed Covered Treatment. In no event shall ArtSmiles clinicians be liable for incidental or consequential damages.

 

Other Available Coverage:

ArtSmiles reserves the right to require Patient to submit claims on Covered Treatment(s) under any available insurance or other medical or accidental health benefit programs prior to obtaining service under this Limited Warranty and/or Maintenance Agreement.

Treatments Eligible For Coverage

Restorative procedures

Procedures covered:

  • 521 Adhesive restoration – one surface – anterior tooth – direct
  • 522 Adhesive restoration – two surfaces – anterior tooth – direct
  • 523 Adhesive restoration – three surfaces – anterior tooth – direct
  • 526 Adhesive restoration – veneer – anterior tooth – direct
  • 531 Adhesive restoration – one surface – posterior tooth – direct
  • 532 Adhesive restoration – two surfaces – posterior tooth – direct
  • 533 Adhesive restoration – three surfaces – posterior tooth – direct
  • 536 Adhesive restoration – veneer – posterior tooth – direct

Standard Warranty:

All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for one year standard coverage.

Extended warranty – ArtSmiles Club:

All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for two years comprehensive coverage.

Cover Standard Warranty (1 year) ArtSmiles Club Warranty (2 years)
Broken or chipped filling or veneer Repair or replace filling Repair or replace filling
Decay underneath filling or veneer Repair or replace filling Repair or replace filling
Wear of filling or veneer Repair or replace filling Repair or replace filling
Debonding of veneer Recement or replace veneer Recement or replace veneer
Mild sensitivity after filling 1 session of lasertherapy Up to 3 sessions of lasertherapy
Repair of higher filling 1 session occlusal adjustment 2 sessions occlusal adjustment
External trauma Not covered Covered the filling replacement, not covered additional treatment
Stain around filling or veneer Repair or replace of composite Repair or replace of composite
Sharp Pain after filling* Not covered Not covered

* A sharp pain may start after executing a filling or veneer, especially in deep cavities. This is a risk associated with the procedure and the treatment is not covered by this policy.

What is not covered:

Need for root canal treatment as consequence of infection, pain or sensitivity after executing a filling or veneer

Additional procedures when the tooth filled is damaged by trauma

Anaesthetic complications, such as allergic reaction or nerve injury

Need for more extensive procedures, especially when the cavity is large

Unreal cosmetic expectations

Prosthetic procedures

Procedures covered:

Metalic indirect restorations – Gold onlays and inlays
  • 541 Metallic restoration – one surface – indirect
  • 542 Metallic restoration – two surfaces – indirect
  • 543 Metallic restoration – three surfaces – indirect
  • 544 Metallic restoration – four surfaces – indirect
  • 545 Metallic restoration – five surfaces – indirect

Ceramic indirect restorations – veneers, onlays and inlays
  • 551 Tooth-coloured restoration – one surface – indirect
  • 552 Tooth-coloured restoration – two surfaces – indirect
  • 553 Tooth-coloured restoration – three surfaces – indirect
  • 554 Tooth-coloured restoration – four surfaces – indirect
  • 555 Tooth-coloured restoration – five surfaces – indirect
  • 556 Tooth-coloured – veneer – indirect

Crown and Bridge indirect
  • 613 Full crown – non-metallic – indirect
  • 615 Full crown – veneered – indirect
  • 618 Full crown – metallic – indirect
  • 643 Bridge pontic – indirect – per pontic

Full crown attached to implant
  • 671 Full crown attached to osseointegrated implant – non-metallic – indirect
  • 672 Full crown attached to osseointegrated implant – veneered – indirect
  • 673 Full crown attached to osseointegrated implant – metallic – indirect

Standard Warranty:

All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for two years standard coverage.

Extended warranty – ArtSmiles Club:

All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for five years comprehensive coverage.

Cover

Limited Warranty (2 years)

ArtSmiles Club Warranty (5 years)

Chipped or broken crown, bridge or veneer

Repair or replace

Repair or replace

Decay underneath crown, bridge or veneer

Repair or replace

Repair or replace

Wear of crown, bridge or veneer

Repair or replace

Repair or replace

Debonding of crown, bridge or veneer

Recement or replace restoration

Recement or replace restoration

Mild sensitivity after crown, bridge or veneer

1 session of lasertherapy

Up to 3 sessions of lasertherapy

Repair of higher crown, bridge or veneer

1 session occlusal adjustment

2 sessions occlusal adjustment

External trauma

Not covered

Repair or replace restoration. Additional treatment not covered

Stain around veneer

Not covered

Repair or replace of veneer

Sharp Pain after crown, bridge or veneer*

Not covered

Not covered

Tooth shade modification due to posterior root canal treatment

Not covered

Not covered

* A sharp pain may start after executing a filling or veneer, especially in deep cavities. This is a risk associated with the procedure and the treatment is not covered by this policy.

What is not covered:

Need for root canal treatment as consequence of infection, pain or sensitivity after executing a crown,bridge or veneer

Additional procedures when the tooth restored is damaged by trauma

Anaesthetic complications, such as allergic reaction or nerve injury

Need for additional procedures

Unreal cosmetic expectations

implant Surgical procedures

Procedures covered:

  • 684 Insertion of first stage of two-stage endosseous implant – per implant
  • 688 Insertion of one-stage endosseous implant – per implant

Standard Warranty:

All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for one year standard coverage.

Extended warranty – ArtSmiles Club:

All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for three years comprehensive coverage.

Cover Limited Warranty (1 year) ArtSmiles Club Warranty (3 years)
Fail of osseointegration New surgery is done at a cost of $300.00 New surgery is done at no cost to the patient
Periimplantitis and bone loss Not covered Discount of 50% for bone regeneration procedure
Breakage of implant Not covered Not covered
Loose crown on implant Covered – Reattachment of crown Covered – Reattachment of crown
Food trap between implant and normal teeth Repair of the crown if clinically feasible Repair of the crown if clinically feasible
Aesthetic gingival defect Not covered Not covered

What is not covered:

Aesthetic gingival defects

Food trap between implant and tooth or between implants that cannot be solved with simple clinical approaches (ex: need for gingival graft)

Additional procedures when the tooth restored is damaged by trauma

Anaesthetic complications, such as allergic reaction or nerve injury

Need for more extensive procedures, such as bone gain around implants

Unreal cosmetic expectations

Frequently Asked Questions

Our team is committed to your oral health and we aim to deliver the best quality treatment. However, we know that the treatment may not evolve as predicted. 
Please contact our team to assess your case and treat. The terms and conditions above apply to the treatments executed by our clinicians.

Unfortunately no. 

It is crucial to continue with preventive care at ArtSmiles, as we developed a criterious program to help you maintain your oral health. Moreover, we cannot treat early problems if you are not commited to our preventive program.

Just call and book an appointment. We are here to help.

We are able to provide that level of warranty because we are a Complete Dentistry Practice. All our restorations works are done based on a comprehensive examination and our experience with complex rehabilitation cases and quality control procedures enable us to produce predictable results and long term success for our patients.

We understand that decay is related to multiple factors, which are mainly out of the clinician control.

However, in a gesture of good will, and also understanding that if a patient has been with us in the long-term, we are commited to treat the decay, according to the terms and conditions of the warranty.

According to the literature, between 5 and 10% of implants fail, and there are multiple factors associated with the failure.
Some of these factors are not related to the technique, but we will support you and do our best to deliver the best treatment to you. As this is a surgical procedure, your case must be assessed and additional treatment will be discussed with you. We are committed to execute a new surgery according to the terms and conditions above, but any need for additional bone or gum graft will be charged.

The ArtSmiles Club is a preventive program designed for patients who are routinely receiving quality dental care. Those patients usually have less need for complex treatment, and they also maintain better oral health. Knowing that routine professional care reduces the patient’s risks for oral disease, ArtSmiles decided to offer an extended warranty to these patients.

Schedule a free consultation today!

or call us on (07) 5588 3677