Our Policies
Review our practice policies below. Select a tab to read each document in full.
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ArtSmiles will use all reasonable endeavours to provide patients with appointments to meet their treatment needs. It is requested that patients make an agreed appointment time and date to assist the scheduling process, and notify the practice well in advance where this appointment cannot be met.
Please help us uphold the quality of care by following this policy. The practice cancellation policy requires 48 business hours' notice for cancellation or rescheduling of an appointment. Failure to do so will incur a cancellation fee of $50.00 for each 30 minutes of your scheduled appointment time. Where a deposit has been paid, the fee is taken from that deposit.
A deposit is payable at the time of booking to secure all consultations, charged at $50.00 for each 30 minutes of the booked time.
If you attend, the deposit is refunded where your consultation is complimentary, or credited towards the cost of your treatment. Full details are on the Appointment Security tab.
Should you need to cancel or reschedule your appointment, please call us on (07) 5588 3677 or send us an email.
A Fail to Attend is recorded when a patient does not arrive for their appointment, or cancels or reschedules with less than 48 business hours' notice. The cancellation fee applies. Where a deposit has been paid, it is retained to cover that fee.
An Unable to Attend is recorded when a patient cancels or reschedules with at least 48 business hours' notice. No cancellation fee applies, and any deposit paid is either refunded or carried across to the new appointment time, whichever you prefer.
However, ArtSmiles holds the right to refuse appointments to any patient who has consistently failed to attend (3 or more times) without reasonable notice, resulting in a gap in the clinician's bookings.
Nothing in this Policy is intended to restrict the statutory warranties contained in Australian Consumer Law.