ArtSmiles has developed a formal system of warranty, made to assure you will have the best treatment today, with longlasting results.
Dentistry is an investment, a long term investment in your health. We would like to celebrate and respect your decision by protecting your investment with a high level warranty program. The ArtSmiles Warranty is part of the Quality Assurance Program and it is based on the quality of the treatment our dental practitioners provide, the quality of the products they use, and the level of experience and expertise of our staff.
If we managed to spark your interest in our services and the concept of High Quality Dentistry, go ahead and schedule your complimentary consultation today and start your journey to a healthier teeth. It will make a huge difference in your life.
We believe that delivering consistently high-quality dentistry must be a routine for services provided. That is why we created the ArtSmiles Warranty Policy, which is part of the Quality Assurance Program. The Warranty Policy is relevant to reassure patients about the highest standard of dentistry delivered by ArtSmiles clinical team, as well as to identify what is and is not covered by the warranty policy.
We recognise that patients are not experts in dentistry and, considering the high cost of dental treatments, there is certain expectation of longevity of dental treatments. However, the longevity of dental service is not related only to the service provided by the clinician, but patient’s adherence to prevention is fundamental for long-term results.
The purpose of this Policy is to provide clear guidelines to all staff and patients, with respect to our:
Subject to the terms and conditions stated below, ArtSmiles will repair or replace without any charge to the Patient any covered treatment that fails due to faulty materials or workmanship, provided that the patient has fulfilled his or her Patient Responsibility as described herein.
This Limited Warranty does not cover:
The Standard Warranty covers repairs or the replacement of treatments due to normal use, considering that:
The Coverage has its effect at the time that the Covered Procedure is executed and is valid until the end of the specified time of warranty for that procedure. For example, if a procedure with 5 years warranty is completed on 01/01/2020, then this procedure is covered until 01/01/2025, considering the patient is committed to ArtSmiles Dental Preventive Program, as specified below.
Subject to the terms and conditions stated below, ArtSmiles agrees to provide care and services to Patient reasonably necessary to maintain Patient’s Covered Treatment(s) in good condition and working order.
There is no long-lived treatment without patient’s adherence to preventive measures, such as routine professional clean and changes in patient’s behaviour, and every patient who is entitled for warranty must, therefore, adhere to ArtSmiles Dental Preventive Program.
Beginning after the Treatment Date, Patient is entitled to ArtSmiles Dental Preventative Program as prescribed by the dental practitioner for the duration of this agreement. This preventive program can be composed by consultations every 3, 4 or 6 months, but not more than 6 monthly. These visits are composed by oral examination (yearly) and cleaning (3, 4 or 6 months), remineralisation with fluoride (6 monthly) and x-rays (every 2 years or earlier, as needed). Additional preventive services may be necessary to inhibit evolution of oral diseases.
This is a membership created by ArtSmiles which comprehends the most important preventative procedures. The members also enjoy discounts on all treatment offered by ArtSmiles. Moreover, the warranty policy is expanded for these members. For more information, click here.
ArtSmiles shall provide the care and services necessary to maintain Patient’s Covered Treatment(s) in good condition and working order at no charge to Patient up to a value equal to the Treatment Cost.
Treatment Cost is the total amount paid to ArtSmiles by or on behalf of Patient for the Dental Treatment subject to maintenance under this agreement. If the cost of maintenance exceeds Treatment Cost, ArtSmiles will deduct the Treatment Cost paid from the charges associated with necessary additional or alternative treatment(s).
This Limited Warranty and/or Maintenance Agreement is a complete statement of ArtSmiles warranty obligations. ArtSmiles makes no other warranties, written or express. Unless prohibited by the governing law, all implied warranties, including any implied warranties of merchantability and fitness are excluded. The warranty is ineffective if our instructions are not followed properly. The warranty is ineffective if oral hygiene is neglected. The warranty cannot be applied to temporary restorations. The warranty is ineffective if a patient has gum or periodontal disease for which we have not provided the gum treatment.
The warranty cannot be applied to unforeseen root canal treatment. The warranty cannot be applied to any existing root canal treated tooth done before if the tooth is broken. Only the prosthetic work part is warranted. Refund is not part of the warranty. To invoke the warranty you must contact our clinic immediately and before taking any other action.
We do not reimburse dental expenses made by other dentists post treatment nor do we reimburse travel and accommodation expenses traveling back for our warranty claims. We do not take responsibility for prior or continual dental works done by other dentists. The warranty also does not cover damage of dental work caused by or related to other dentists work done post treatment.
Patient’s sole recovery for breach of this Limited Warranty or any implied warranty shall be damages in an amount not to exceed Treatment Cost, that is, the amount paid to ArtSmiles for a failed Covered Treatment. In no event shall ArtSmiles clinicians be liable for incidental or consequential damages.
ArtSmiles reserves the right to require Patient to submit claims on Covered Treatment(s) under any available insurance or other medical or accidental health benefit programs prior to obtaining service under this Limited Warranty and/or Maintenance Agreement.
All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for one year standard coverage.
All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for two years comprehensive coverage.
| Cover | Standard Warranty (1 year) | ArtSmiles Club Warranty (2 years) |
| Broken or chipped filling or veneer | Repair or replace filling | Repair or replace filling |
| Decay underneath filling or veneer | Repair or replace filling | Repair or replace filling |
| Wear of filling or veneer | Repair or replace filling | Repair or replace filling |
| Debonding of veneer | Recement or replace veneer | Recement or replace veneer |
| Mild sensitivity after filling | 1 session of lasertherapy | Up to 3 sessions of lasertherapy |
| Repair of higher filling | 1 session occlusal adjustment | 2 sessions occlusal adjustment |
| External trauma | Not covered | Not covered |
| Stain around filling or veneer | Not covered | Repair or replace of composite |
| Sharp Pain after filling* | Not covered | Not covered |
* A sharp pain may start after executing a filling or veneer, especially in deep cavities. This is a risk associated with the procedure and the treatment is not covered by this policy.
Need for root canal treatment as consequence of infection, pain or sensitivity after executing a filling or veneer |
Additional procedures when the tooth filled is damaged by trauma |
Anaesthetic complications, such as allergic reaction or nerve injury |
Need for more extensive procedures, especially when the cavity is large |
Unreal cosmetic expectations |
All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for two years standard coverage.
All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for five years comprehensive coverage.
|
Cover |
Limited Warranty (2 years) |
ArtSmiles Club Warranty (5 years) |
|
Chipped or broken crown, bridge or veneer |
Repair or replace |
Repair or replace |
|
Decay underneath crown, bridge or veneer |
Repair or replace |
Repair or replace |
|
Wear of crown, bridge or veneer |
Repair or replace |
Repair or replace |
|
Debonding of crown, bridge or veneer |
Recement or replace restoration |
Recement or replace restoration |
|
Mild sensitivity after crown, bridge or veneer |
1 session of lasertherapy |
Up to 3 sessions of lasertherapy |
|
Repair of higher crown, bridge or veneer |
1 session occlusal adjustment |
2 sessions occlusal adjustment |
|
External trauma |
Not covered |
Not covered |
|
Stain around veneer |
Not covered |
Not covered |
|
Sharp Pain after crown, bridge or veneer* |
Not covered |
Not covered |
|
Tooth shade modification due to posterior root canal treatment |
Not covered |
Not covered |
* A sharp pain may start after executing a filling or veneer, especially in deep cavities. This is a risk associated with the procedure and the treatment is not covered by this policy.
Need for root canal treatment as consequence of infection, pain or sensitivity after executing a crown,bridge or veneer |
Additional procedures when the tooth restored is damaged by trauma |
Anaesthetic complications, such as allergic reaction or nerve injury |
Need for additional procedures |
Unreal cosmetic expectations |
All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for one year standard coverage.
All patients who comply with the responsibilities specified in the Warranty Policy and do not fall within the limitations specified in the terms and conditions are eligible for three years comprehensive coverage.
| Cover | Limited Warranty (1 year) | ArtSmiles Club Warranty (3 years) |
| Fail of osseointegration | New surgery is done at a cost of $300.00 | New surgery is done at no cost to the patient |
| Periimplantitis and bone loss | Not covered | Discount of 50% for bone regeneration procedure |
| Breakage of implant | Not covered | Not covered |
| Loose crown on implant | Covered – Reattachment of crown | Covered – Reattachment of crown |
| Food trap between implant and normal teeth | Repair of the crown if clinically feasible | Repair of the crown if clinically feasible |
| Aesthetic gingival defect | Not covered | Not covered |
Aesthetic gingival defects |
Food trap between implant and tooth or between implants that cannot be solved with simple clinical approaches (ex: need for gingival graft) |
Additional procedures when the tooth restored is damaged by trauma |
Anaesthetic complications, such as allergic reaction or nerve injury |
Need for more extensive procedures, such as bone gain around implants |
Unreal cosmetic expectations |
Our team is committed to your oral health and we aim to deliver the best quality treatment. However, we know that the treatment may not evolve as predicted.
Please contact our team to assess your case and treat. The terms and conditions above apply to the treatments executed by our clinicians.
Unfortunately no.
It is crucial to continue with preventive care at ArtSmiles, as we developed a criterious program to help you maintain your oral health. Moreover, we cannot treat early problems if you are not commited to our preventive program.
Just call and book an appointment. We are here to help.
We are able to provide that level of warranty because we are a Complete Dentistry Practice. All our restorations works are done based on a comprehensive examination and our experience with complex rehabilitation cases and quality control procedures enable us to produce predictable results and long term success for our patients.
We understand that decay is related to multiple factors, which are mainly out of the clinician control.
However, in a gesture of good will, and also understanding that if a patient has been with us in the long-term, we are commited to treat the decay, according to the terms and conditions of the warranty.
According to the literature, between 5 and 10% of implants fail, and there are multiple factors associated with the failure.
Some of these factors are not related to the technique, but we will support you and do our best to deliver the best treatment to you. As this is a surgical procedure, your case must be assessed and additional treatment will be discussed with you. We are committed to execute a new surgery according to the terms and conditions above, but any need for additional bone or gum graft will be charged.
The ArtSmiles Club is a preventive program designed for patients who are routinely receiving quality dental care. Those patients usually have less need for complex treatment, and they also maintain better oral health. Knowing that routine professional care reduces the patient’s risks for oral disease, ArtSmiles decided to offer an extended warranty to these patients.
Want to find out about how ArtSmiles can help you achieve your perfect smile? Come for a free consultation to find out.
or call us on (07) 5588-3677
Monday – Friday: 8:30am – 5pm
Monday – Friday: 8:30am – 5pm
(07) 5588-3677
contact@artsmiles.com.au
© ARTSMILES. ALL RIGHTS RESERVED. Privacy Policy | Cancellation Policy | Deposit Policy
© ARTSMILES. ALL RIGHTS RESERVED.
Privacy Policy | Cancellation Policy | Deposit Policy
