Confirmation Policy

ArtSmiles Cosmetic Dentistry

The Confirmation Policy of ArtSmiles consists of the following:

At ArtSmiles we pride ourselves to offer high-level dentistry procedures, which are delivered by a highly-qualified team assisted with the latest technology in the field.

While booking an appointment, professionals are going to be fully dedicated to your care, a time-slot is secured for it, materials and equipment might be allocated for it too.

Appointment Confirmation Process

To secure the appointment time with the dentist, ArtSmiles requires a confirmation step for certain bookings.

As part of this confirmation process, an amount is placed on hold on the patient’s card.

The on-hold amount is $50.00 per 30 minutes of the scheduled appointment time and is automatically released after the appointment, or if the appointment is cancelled with at least 48 hours’ notice, in accordance with our cancellation policy.

Card details are processed securely by our payment provider (Stripe). ArtSmiles does not have access to the patient’s full card details at any time.

Prosthetic issue: a deposit of 50% of the total cost of the prosthesis is required at the moment of the preparation consultation, previously to booking the issue visit for crown/cap, veneers, dentures, and oral appliances (aligners, splints, and mouth-guards).

These appointments can only be performed after we have received the prosthetic from a third-party dental laboratory, which incurs high costs, therefore the deposit requirement.

*The deposits can be forfeit from your account in our practice based on the Cancellation Policy.

Frequently Asked Questions

What amount is placed on hold to confirm my appointment?

The amount placed on hold is $50.00 per 30 minutes of your scheduled appointment time.

Do I need to add my card details every time I book an appointment?

No. Your card details only need to be added once.

Once your card is registered, it is securely saved in our system. If you book future appointments, you won’t need to enter your card details again.

Is my card information secure?

Yes. Your card details are processed securely by our payment provider (Stripe).

ArtSmiles does not have access to your full card details at any time. We cannot see, store or manually use your card information.

All card details are protected using industry-standard security and encryption.

How do I confirm my appointment?

Click the confirmation link that you’ll receive by SMS and Email.
On the page that opens, enter your card details to place a small temporary hold.
A small amount will be placed on hold on your card. This isn’t a payment. It’s just to secure your time with the dentist.
Confirm your booking.

When is the amount released back to my card?

The amount is automatically released after you attend your consultation.

If you cancel your appointment with at least 48 hours’ notice, the amount is also fully released.

In which cases is this amount is charged?

The amount is only charged if the patient does not attend the appointment or cancels with less than 48 hours’ notice, in accordance with our cancellation pollicy.