ArtSmiles Cosmetic Dentistry
The Appointment Security & Cancellation Fee Policy of ArtSmiles consists of the following:
At ArtSmiles, we pride ourselves on delivering high-level dentistry procedures, provided by a highly qualified clinical team and supported by advanced technology and carefully planned workflows.
When an appointment is scheduled, a specific time slot is reserved exclusively for the patient, and clinical, administrative, and professional resources are allocated in preparation for that appointment.
To ensure fairness, efficiency, and respect for both our patients’ time and our clinicians’ time, ArtSmiles has implemented an appointment security process for consultations.
At the time of booking a consultation, patients are required to complete an online appointment security form via a secure link.
This process is facilitated through Stripe and authorises ArtSmiles to charge a cancellation fee only if the patient does not attend the scheduled consultation or cancels outside the terms set out in our Cancellation Policy.
No funds are collected at the time of booking.
The authorisation is obtained solely to secure the appointment and to protect the clinic from losses associated with unattended appointments.
This authorisation is completed once and applies only to the specific consultation being booked.
A cancellation fee will be charged only in the event of a failure to attend the consultation (no-show) or a late cancellation, in accordance with ArtSmiles’ Cancellation Policy.
Where a patient attends the consultation as scheduled, no charge will be made in relation to the appointment security authorisation.
This policy has been carefully implemented to:
Nothing in this Policy is intended to exclude, restrict, or modify any rights or guarantees available to consumers under the Australian Consumer Law.